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1. Remember that people don’t hear well when their emotions are engaged.
2. Use frequent, multiple methods of messages, and remember that face-to-face, person-to-person is the most effective.
3. Repeat, repeat. When you are tired of talking about the change, your message is just starting to sink in.
Read next: Leaders, here’s a simple hack to improve your communication
Jill Geisler is the Bill Plante Chair in Leadership & Media Integrity at Loyola University Chicago and Freedom Forum Fellow.
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