Repeat Customers: Minnesota Participants who Return for Multiple Series of Case Services
A significant number of VR participants return for additional services multiple times, but little is known about these individuals. Should the fact that participants return be considered positive, a demonstration that participants see value in our services? Or, should we be concerned about the time and money spent on these individuals?
In this project, we examined those that return for additional services, in order to learn more about these individuals and some of the services provided. We evaluate the short-term impact of services that are provided to adults who sequence through the VR program multiple times, specifically those in their fourth or higher sequence.