Through research, resources, case studies and public education, Trust in Water highlights how private, regulated providers bring the expertise, investment capacity and long-term planning needed to support safe, clean, reliable and affordable water and wastewater service.

As communities navigate aging infrastructure, evolving regulations and growing expectations for safe, clean and reliable service, Trust in Water is here to help inform the conversation and highlight solutions that build confidence for the future.

Who Makes Water Work?

Behind every glass of safe, clean, reliable water is a team of dedicated professionals working around the clock to keep essential services running. Our new Who Makes Water Work? series highlights the skilled workforce that designs, operates, maintains and protects the water and wastewater systems communities depend on every day. From field service teams and engineers to water quality specialists and customer service representatives, these professionals play a vital role in delivering reliable service to customers.

Field Service Teams

Field service teams manage the networks of pipes, pumps and valves that move water to customers and carry wastewater to treatment plants around the clock.

Engineers

Engineers design and improve the infrastructure that supports water and wastewater service, from treatment facilities and storage tanks to pumps and pipelines.

Plant Operators

Water treatment plant operators use advanced treatment processes and monitoring systems to ensure drinking water meets federal and state standards before it reaches customers.

Water Quality Specialists

Water quality specialists collect samples, conduct laboratory analyses and monitor compliance with drinking water and environmental regulations.



Environmental Pros

Source water protection teams work with communities, regulators and conservation partners to protect rivers, lakes, reservoirs and groundwater supplies before water reaches the treatment plant.

Customer Service

Customer service representatives help customers understand their service, resolve concerns, access assistance programs and stay informed during maintenance or emergency events.

Download the full one-pager and learn more here.

ICYMI: Trust in Water Highlights Water System Resilience During Climate Week 

A recent Trust in Water press release highlights how private, regulated water utilities are using the Utility Resilience Index to measure and strengthen their ability to withstand extreme weather. Featuring insights from Peter Grevatt, CEO of The Water Research Foundation and Trust in Water Leadership Council member, the release emphasizes how sustained investment and professional emergency planning can help communities respond and recover from growing climate-related challenges.

New Blog Post

Reliable water and wastewater service depends on more than infrastructure alone. It requires long-term investment, technical expertise, and a commitment to continuous improvement. Trust in Water's latest blog highlights communities across the country where private, regulated water providers have helped modernize aging systems, improve reliability, strengthen water quality, and deliver lasting benefits for residents through sustained investment and professional management.

Case Study Spotlight: York, PA

For York customers, a new wastewater partnership created a path toward safer, more reliable service. The system is improving regulatory compliance, service quality and security while expanding affordability support and reducing impacts on the local watershed.

Resource Roundup: New Tools to Inform the Conversation

The Trust in Water Resource Roundup highlights timely resources and updates from organizations across the industry. From new reports and research to expert perspectives and insights, this information supports crucial conversations about the state of the water industry.

A new poll featured by Axios shows Iowa voters increasingly view water quality and environmental issues as priorities ahead of the 2026 midterm elections, highlighting the need for meaningful conversations and solutions that ensure safe, clean, reliable water. 

Key insights include:

• Over half of Iowa voters surveyed ranked water quality and environmental concerns among their top five issues as midterm elections approach.

• Younger voters especially prioritized water quality and the environment. 73% of those under 50 ranked it in their top five.

Read the article here.

Stay Connected

Stay tuned for future updates featuring new research, policy insights, community stories and practical resources on the issues shaping the future of water and wastewater.

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