I've spent over 35 years in telecom and technology, starting at Alberta Government Telephones (now TELUS) learning the data and voice business, then moving into engineering and sales during the late-80s shift toward new edge players like Cisco. From there, I became a sales specialist at TELUS, one of Canada's largest carriers.
When TELUS opened an Ontario office just before Y2K, they subsequently began the acquisition of numerous IT related companies, including the Canadian assets of PSI Net, where I led the marketing and sales integration project in Toronto for about a year and a half. Following subsequent roles in enterprise sales management, in late 2008, I was ready for something new, left TELUS, and in 2010 founded IT Solution Sourcing (ITSS). Starting with just two people, we quickly became one of the top agents for Shaw Communications, then one of Canada’s largest telecommunications providers, while also working with Bell Canada, AireSpring and iTel Networks. Through the Shaw relationship, I attended my first Channel Partners event in Las Vegas in 2017, beginning our formal relationships in the US-based TSB ecosystem.
ITSS went national in 2020, and despite a pandemic slowdown, we saw tremendous growth from 2022 onward across Canada and the US. COVID pushed enterprises toward remote tools like Teams and Zoom, then hybrid-work support and bandwidth solutions like Starlink as employees returned. Traditional voice (analog, PBX) has faded as carriers retire copper infrastructure. In 2023, John Forest, a 20-year TELUS veteran, joined as my business partner, helping to focus and grow our enterprise base. ITSS has since expanded into cloud, cybersecurity, and managed services.
