All rise. Order in the court!
Judgmental Judy is a very busy lady. And although sometimes she needs to open up a chat window on a company's website to ask for assistance for a specific issue or tech question, she really does not have time to be best buddies with the Chat Rep.
Just get to it already please? Read the description the Judge typed, and just help to solve it - quickly. Move on. No need to RETYPE what The Judge just typed in the line above. It is, after all, right there before your eyes.
"And how are you today? And who do I have the pleasure of speaking with today? And how is your day going? And we do thank you for being a steady customer. And how was your weekend? So, what I hear you saying is that you're having trouble changing a payment method and you'd like to get that resolved - is that it?"
YES. Yes! That is it, that is what Judgmental Judy just explained. Could we just get to the heart of it already? Nevermind about the weekend.
Please, chat person, wherever you are in the world, could you please just solve the issue, and close up this not-so-fun little chat window asap? Judgmental Judy does not wish to exchange niceties, talk about how her day is, discuss weekend plans, and spit out otherwise banal chitchat like the impending snow forecast.
She does not wish to be your new invisible best friend!
Judgmental Judy bangs her gavel on "chatty" CHAT company reps who drag out the "chat" way beyond the time needed to solve it. Who want to squeeze in one last sentence instead of closing the chat. Thanks for the help, but say 'BYE-BYE!' The Judge is in quick search of that tiny X in the corner, thus ruining all chances of making a new best bud on the Internet. Sorry, but she cannot be your pal right now.
Case closed. Court adjourned.