SENIOR LEADERSHIP CORNER
BMH 2023 Budget Proposal Approved
by the Green Mountain Care Board
by Chris Dougherty, President & CEO

Creating a budget for a health system is always a complex and monumental undertaking. Thanks to the tremendous leadership of Steve Gordon and Andre Bissonnette prior to their departures, BMH’s FY 2023 budget building process was highly interactive and included input from every department as well as medical staff leadership.

This process was skillfully carried through to completion by Dr. Kat McGraw and Jodi Stack, with so much of the finished product ultimately completed by Laura Bruno.

As you may know, the Green Mountain Care Board is in place to regulate the rates that Vermont hospitals charge—and ultimately to control the costs Vermonters pay for out-of-pocket healthcare services. We embrace this noble goal and participate in efforts to keep costs in check while ensuring access to the highest quality care possible.

BMH prepared a very responsible budget proposal that included a higher rate increase than what we typically would have requested. However, in order to ensure our stability as we face soaring inflation, workforce shortages, and the ongoing effects of the pandemic, it was necessary. Our original budget proposal was approved by BMH’s Board and promptly submitted to the Green Mountain Care Board, which began its budget review process for all Vermont hospitals in July.

On Monday, September 12, that process came to a conclusion with BMH’s budget proposal being approved with only minor adjustments. The entire effort was complex—even monumental—and we are extremely happy to say that we now have an approved budget for FY 2023!

This is by no means an end point. Rather, it’s a beginning point as we must forge ahead in our work to ensure that the people of our community have access to the highest quality healthcare at the lowest possible cost, while also solidifying and stabilizing BMH’s role as the hub of hope, health, and healing in our beautiful corner of the world. Together we can make this happen!
NEW FACES @ BMH - July 2022
BMH DEPARTMENT NEWS
Environmental Services
Showing Appreciation to our Environmental Services Team!

Big shout out to the team that works hard each day to keep BMH clean and safe! Last week was Environmental Services Week (9/12/22 to 9/16/22) and many of us took the opportunity to show our thanks and appreciation by including a note on the bulletin board near the Mapleview Cafe. If you missed the chance to add a note, you can always tell them when you see them around the hospital!
Information Services
BMH Help Desk Announces Service Upgrade

BMH has chosen to partner with HCTec to manage our IT Help Desk. Starting in mid- to late December, HCTec will provide 24/7 coverage and will be ready to provide immediate assistance and expertise to staff—even during second and third shifts!

HCTec has an impressive First-Call Resolution rate of 90 percent. This means 90 percent of issues brought to the Help Desk are resolved on the first contact!

HCTec will provide BMH with dedicated agents, a dedicated client manager, plus a dedicated Clinician Support Line. They will handle all calls and emails from a remote location.

Rest assured, BMH’s IS team will still provide on-site tech support for all issues requiring on-site assistance. Our new contracting with HCTEc in no way affects our staffing. If you have any questions, do not hesitate to contact Mike Methe, manager of IS Services (x8442), or David Casceillo, director of Information Services at x 8303.
Quality Department
by Travis Kumph, Director, Quality and Patient Safety
CMS Continual Survey 101 / Next Patient Readiness 101

Please do your part to ensure BMH is always next patient/survey ready!
1.Always wear your ID Badge
2. Ensure all corridors are free of clutter
3. Always “lock before you walk” to keep your computer secure. To lock:
  • Press the Windows key and “L” at the same time OR
  • Press Ctrl, Alt, Delete at the same time
Patient Experience
by Konstantin Von Krusenstiern, Director of Patient Experience
Words Matter--Reducing Stigmatizing Language in Healthcare

The words and phrases used by employees who work in healthcare—in our conversations with patients and one another, as well as what we write in the electronic medical record, can have a significant impact on patient care.
 
Language is powerful. It can help us build rapport, create trust, and empower our patients. But it can also reflect and convey our biases, influence the attitudes of our co-workers, hinder access to care, and impact clinical decision-making.
 
Patients can hear and see the language we use when we refer to them in clinical settings and when writing about them in the patient portal. That’s why we must always choose our words carefully, and ensure that our language is respectful, patient-centered, and empowering.
 
For instance, words and phrases like “addict,” “frequent flyer,” and “dirty drug screen” do not reflect the values and ideals of our healthcare mission. And they can easily be replaced by more respectful language such as “person with substance use disorder, or, a person with addiction,” “a patient who often requires care/hospitalization,” and “positive drug screen.”
 
An emerging body of literature* demonstrates how our words influence the attitudes of providers, patients, and the public. Words can also affect a patient’s likelihood of accessing care, and can even impact medical decision-making.
 
As we strive to advance patient equity in our communities, it's essential that we identify and rethink our use of potentially stigmatizing language.
 
By improving the word choices of all clinical and administrative staff, we can demonstrate our commitment to providing the best experience for those we serve—every patient, every time.
 
Follow this link to check out and download a useful reference sheet from Temple University Health System. It offers suggestions on language to use, and language to avoid, in our professional and personal lives:
 
*Further reading:
 
 
 
 
Stigmatizing language likely contributes to healthcare disparities for historically marginalized groups. Check out these resources listed on LeadMN.
Pharmacy
End of Summer Fun

The Pharmacy Team enjoyed some end of summer fun when they gathered for an outdoor celebration with staff and families.
Laboratory
Staffing Updates

The BMH Lab recently welcomed Dr. Douglas Kim, medical director and pathologist. We also welcomed Mathew Foskett and Katie Carroll, both of whom are phlebotomy technicians.

The Lab will say "goodbye" to Jamie Day who had her first-ever job here as a temporary laboratory assistant during the summer. Jamie will be returning to school to further her education.
Congratulations, SarahBean Muzzi

Our own SarahBean Muzzi is now a bona fide medical laboratory technician! SarahBean recently received her diploma from Springfield Technical Community College in Springfield, MA. We are all very proud of her!
Patient Financial Services
Welcome, Lorin Young
Lorin joined the BMH Patient Financial Services team on August 22nd. She comes to BMH from Springfield Medical Care Systems (now North Star Health). Prior to that she worked for many years at the Brattleboro Retreat.

Lorin grew up on Newfane, VT. After graduating from college she moved to Dallas, TX, where she lived for 7 years. She moved back to the area to be closer to family.

In her free time, Lorin enjoys doing stained glass and spending time with family and friends. And, she loves muscle cars!

Welcome to the BMH Family, Lorin!
Back to School!

Congratulations to Skyla Harvey who recently received recognition for her outstanding academic achievement at River Valley Community College and was named to the President's List! The President's List is the highest honor you can achieve in a semester.

Skyla works per diem as a Patient Access Representative. Way to go, Skyla!
BMH Medical Group
Congratulations!

The most recent graduates of the CCV/BMH College to Career Medical Assistant Program became certified in August 2022 when they passed the certification exam. Well done and congratulations to Monique Carson (MA at Maplewood Family Practice), Dawn Cutter (MA at Putney Family Healthcare), and India Martin (MA at Four Seasons OB/GYN and Midwifery).

Shannon Hubbard has been a medical assistant at Maplewood Family Practice since May 2022 and she also also passed the certification exam in August 2022.

Congrats to all!
Plant Services
Parking Lot Coating & Striping This Weekend!

We will be applying a sealing coat of asphalt this weekend, Saturday 9/24 and Sunday 9/25, as well as striping some spaces. Below is a map of the area. Please note the area being worked on is between the green lines (parking area B).
 
We ask that staff do not park in this area this weekend. Obviously, if cars are parked there then the work cannot be completed.  
Nutrition Services
Fresh Lobsters
STAFFING UPDATES
Welcome to Brattleboro Family Medicine
Alice Kaufman, MD joined Brattleboro Family Medicine in September 2022.
Anna May Seaver, FNP-C joined Brattleboro Family Medicine in May 2022
Johanna Murphy, APRN will be transitioning to
Brattleboro Family Medicine from Maplewood Family Practice on October 7.
Welcome to BMH Orthopaedics & Sports Medicine
Tim Kelley, MD joined BMH Orthopaedics & Sports Medicine in September 22022.
New Leadership Roles
Laura VanGuilder, RN transitioned to her new role as Director, Inpatient Services in August 2022.
Cheryl Aiken transitioned to Director, Pharmacy
in July 2022.
Departures:
  • John Thatcher, MD, retired from BMH Orthopaedics & Sports Medicine on July 8th.
  • Dr. Marc-Olivier Ratte's last day at Brattleboro Family Medicine was September 20th.
  • Jeff Meckling, NP, Brattleboro Family Medicine, will retire on October 7th.
UPCOMING MOVES & STAFF TOURS
*Refer to the email sent on Tuesday, September 20 ("Upcoming Moves") for more detailed information.
Tours will be offered to staff on Monday, September 26 and Tuesday, September 27. Staff are invited to attend at the time that works best for them.
  • 7:30 am - 8:15 am
  • 11:30 am - 12:15 pm
  • Noon - 12:45 pm
  • 2:00 pm - 2:45 pm
  • 3:30 pm - 4:15 pm
  • 5:15 pm - 6:00 pm
A LOOK BACK IN TIME
Ronald Read: An Incredibly Generous Benefactor

Born in 1921, Ronald J. Read was an unassuming regular patron of the hospital’s Lobby Café for several years.  

After retiring from work as a gas station attendant and janitor, he developed a routine of coming in for an English muffin with peanut butter and a cup of coffee. His BMH friends claim it was his Yankee frugality, but we know it was also because he enjoyed the company that joined him and the feeling that he was always welcome.  

Mr. Read passed away in June 2014 at the age of 93. In February 2015, BMH received quite the surprise--a letter notifying us that we were one of the fortunate beneficiaries of Mr. Read’s estate. An estate in the end that was worth nearly $8 million!

We are pleased to honor Mr. Read and his admiration of BMH by dedicating our new building in his name, the Ronald Read Pavilion.
REMINDERS AND UPCOMING EVENTS
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